FAQs


Faqs regarding

Ordering,

payments,

shipment,

voucher, etc.,

ORDERING

  • How do I place an order?

    • Browse by category or search an item of your choice- Click on the product of your choice
    • Note: Check Fabric / material / color / style / length / fit and other details if provided - Refer to size guide.
    • Check the expected delivery time and COD service availability by entering your Pin code on the CHECK DELIVERY DETAILS.
    • Detailed information about your items will be communicated via SMS / Email once you have placed an order
    • Create an account by registering or you can also proceed by entering your email id. Note: If you register with us you will get the following benefits: - speeds up the ordering process - allows us to keep you informed about your orders and refund through email
    • Carefully enter your shipping address
    • Enter the Voucher/Discount coupon codes as applicable.
    • Check the final price {COD/Shipping charges}. Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card, Paypal)
    • YOUR ORDER IS PLACED!!!
    • You will now receive a confirmation mail and an SMS from Pinkybaby.in.
    • You can check Order history in ‘My Account’ in case you had logged into your account while placing the Order.

    Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always contact our customer support at support@pinkybaby.in


  • I was charged handling fee for my order. If I cancel my order, will I get back these charges along with the refund?

    Refund of handling charges varies as per the following -  

    1. If you cancel your order before it has been shipped, we will refund the handling charges. However, if your order has been shipped, the handling charges will not be refunded.

    2. If you cancel some items in your order before shipping, we will refund the charges in proportion to the number of items in the order.

    3. If your order is subsequently cancelled by Pinkybaby.in, we will refund your handling charges.

  • How can I modify my order after having placed it?

    ADD/ REMOVE A PRODUCT

    Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products. 

    CHANGE OF ADDRESS

    Please contact our customer care team if you wish to change the delivery address for your order.

    We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept change of address requests within your city.

    Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

    CHANGE IN DELIVERY DATE

    We try to deliver all your orders in the earliest time possible. However, if you want delivery at alter date, please coordinate with the courier person once he gets in touch with you.

  • I have placed my Order! What's next?

    After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

    You can also track your order through our website or app by visiting ‘My account’ section.

    Please note: It sometimes takes up to 48 hours for the tracking to be updated after an order is placed.

  • How will I know if order is placed successfully?

    When your order is confirmed:

    We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.

    You can also check the order in the "My Accounts" tab.

  • I had purchased multiple products in an order. Do I need to pay COD charges every time if the delivery time is different?

    No, you don't have to pay COD charges every time if the delivery time is different for different items in the order. It is collected only when you receive the first product of your order.

  • How can I change my billing address?

    You need to login into your Pinkybaby account, where you can change the address under my account section >> my addresses >> billing address and also can update new information related to your profile.

  • How do I cancel my order?

    Please follow the steps below to raise a cancellation request.

    1. Visit 'My Account from Home Page, Order History .

    2. Select 'Order Details' against the order that you wish to cancel.

    3. Click on 'Cancel Order' , and you will be redirected to a page where you can select the reason for cancellation and submit your request.

     P.S. - We may not be able to cancel any item that has been shipped / dispatched. We request you to deny acceptance of these items at the time of delivery. For all the non- shipped items, we will confirm your request within 24-48 hours of your raising it.

    Refund, if applicable, will be initiated within 48 hours (for orders with all non-shipped items) or maximum 10 days (for orders with at least 1 shipped item).

  • If I cancel my order, how will I get my refund?

    Your refund mode depends upon payment mode of order placement:-

    1) If you have placed a COD order and used Vouchers in it, the amount will be refunded in the form of a Voucher within 24 hours. If you have any existing Voucher in your account, the value of the same will be updated. Else, a new Voucher will be issued.

    2) If you have placed a prepaid order (used credit card/debit card/net banking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. Used Voucher, if any, will be refunded in the form of Voucher within 48 hours. If you have any existing Voucher in your account, the value of the same will be updated. Else, a new Voucher will be issued.

  • What are the cancellation timelines?

    There are two stages where the cancellation request have different timelines.

    1) If you raised the cancellation before getting the dispatch message, the request will be processed within 24 hours.

    2) If you raised the cancellation after receiving the dispatch message, the same will be confirmed within 5 business days.The items which are already shipped can't be cancelled. We request you to deny the acceptance of these items at the time of delivery in case you received.

  • How can I cancel one/few products from my order?

    You can cancel one/few items from your order by clicking on “My Orders” section of your Pinkybaby account and then select the item(s) you want to cancel.

  • Do you take orders over phone?

    1. Yes. We do take orders over phone. The payment mode possible for these orders is Cash On Delivery only.
  • Can I return (a part of) my complete order at the time of delivery?

    Instant Return/Open Delivery service i.e. the facility of returning (a part of) a complete order at the time of delivery has been discontinued.

    This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always return/exchange it within 15 days of delivery. Please check our Return/Exchange policy for more information.

  • What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

    1. If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.

      Please check your bank/credit card account - Has it been debited ? If yes please note a failed transaction is normally rolled back within 7 business days.
      The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

      If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
      The expected timelines are as below:

      - Net-Banking - 4 business days
      - Debit Card /Credit Card -  10 business days

  • What happens to the Vouchers deducted from my account for an unsuccessful order?

    We understand how important Vouchers are for our shoppers. Just in case your order was not successful but Voucher has been deducted from your account, it will be credited to your account within 24 hrs. Please reach out to us in case of any discrepancy. In the end, we are happy to see you happy!

  • Can I place a bulk order for an item(s)?

    No, Bulk orders cannot be placed through Pinkybaby.in as the website only caters to retail customers. You may contact us for bulk orders through Contact Us section.

  • How do I do a trial of the product I purchased?

    1. We gladly encourage all our customers to try the items you bought, however, please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. We want to let you know beforehand that returns might not be possible for all the categories. For more elaborate information on the same, kindly, check our RETURN & EXCHANGE POLICIES.
  • Can I add an item to my order after I have placed my order?

    Unfortunately no, however you can simply place another order.

PAYMENTS

  • What is Pinkybaby.in's pricing policy?

    • Pinkybaby.in is an online marketplace platform to list and sell their range of Kids, Baby and Maternity products directly to buyers.
    • The selling price of products is decided by the Pinkybaby.in alone at its sole discretion. Pinkybaby.in tries their best to always offer customers the best, lowest and competitive selling price for each product listed by them on their website.
    • The selling price for each product will be exclusive of all applicable taxes, including value added taxes (“VAT”)/ central sales tax (“CST”), entry taxes and any other levies that may be required to be remitted in connection with the sale of the Products
    • Pinkybaby may carry out promotions from time to time. During these promotions, the website may provide discounts/ offers on the Products by lowering the Selling Price. The final selling price of the product is decided by Pinkybaby.in alone at its sole discretion. The maximum retail price shall always be indicated in the Product information being provided by Pinkybaby for the customers.
  • What happens if my debit/credit card has been compromised while making a payment online?

    We do not collect or store your debit/credit card information. If you suspect any such thing, please report this to your bank immediately.

  • What payment methods do you accept?

    We have various payment options to give you a delightful shopping experience. These are -

    • Credit Card
    • Debit Card
    • Net-Banking
    • Paypal
    • Cash on Delivery*

    *Conditions- Available on purchases of up to a limit of INR 10,000- A non-refundable convenience charge of INR 35 is levied on Cash on Delivery purchases.

    -For certain categories with high value items only Debit Card/Credit Card and Net-Banking options are available.

  • Is it safe to shop online using my Debit card or Credit Card?

    1. We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways.

      So be assured, it is completely safe to use your bank debit/credit card on our website.

  • Is there a charge for Cash on Delivery purchases?

    We charge a nominal convenience charge on Cash on Delivery purchases. The amount is stated while placing the order and can also be viewed in all order related emails. This charge shall not be levied if the purchase is made via any prepaid mode such as Debit/Credit card, Paypal or Discount / Gift Vouchers.

  • Is there a purchase limit for a Cash On Delivery purchase?

    1. Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 10,000, beyond which purchases can only be made using other payment options.
  • How can I pay if COD option is not available on my address?

    1. To give you the best possible service, our trust-worthy team of courier partners is on their feet, round the clock. Due to some unavoidable serviceability issues, the COD facility is not offered by our courier partners, at a few serviceable locations. No worries- you can always opt for payment through other available modes of payment on the portal!
    1. Please keep in mind that we also restrict COD facility for certain customers, based on some repeated contingencies. For further information, please refer to our Terms and Conditions.
  • Are there any hidden charges?

    Pinkybaby.in is an Indian website where we sell Kids, Children, Maternity and Baby products.

    The prices listed in the website at the checkout are final.  The prices you see on the product page is exactly what you pay.

    Delivery charges may be extra depending on factors such as the type of item, your delivery location, the type of payment, etc.

  • What should I do if my payment fails?

    1. There are many benefits of making your payment online- convenience, safety and security. While making a payment online, you will be provided with an authorization code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process.

      If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days. For further clarification, you can shoot us a mail on support@pinkybaby.in or give us a call, with your order number.

  • I see debit transactions in my Bank Statement from Pinkybaby but I have never shopped with Pinkybaby.in What do I do?

    If you see any charges on your credit/debit card for purchases made on Pinkybaby.in, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
    However, if you are still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it. Please provide the following details so that we can identify the transaction quickly:
    1. First 6 digits and last 4 digits of the card number.
    2. Date of Transaction
    3. Amount of Transaction
    4. Scanned copy of the bank statement highlighting the said transactions.
  • Why isn't COD available to me?

    Cash on delivery may not be offered in certain areas subject to the discretion of our logistics partner.
    Additionally, our internal team reviews the purchase history of all customers and may restrict the use of COD for some based on their long term shopping experience with us.
    Also, please note that COD as a mode of payment is not accepted for certain items.
    We have several other modes of payment for you to choose from. Please check ‘What all modes of payment does Pinkybaby.in accept?’